Help Center

We're here to help.

Quick answers

• Getting started. Install Better IPTV from your platform's app store, sign in or create an account, then add your own M3U URL or Xtream Codes credentials in Settings → Playlists. Better IPTV is a media player — it does not provide any channels, streams or subscriptions; you bring your own.
• Signing in on a TV. Open Better IPTV on your phone, tap the QR icon in the top bar, then scan the code displayed on your TV to pair the device.
• Managing devices. Go to Settings → Manage Devices to see every device signed into your account and revoke any you no longer use.
• Subscriptions. Premium subscriptions are billed and managed by the App Store or Google Play. To cancel or request a refund, use your store's subscription settings — we do not hold a payment card on file and cannot charge or refund you directly.
• Subtitles & audio. In the player, open the CC / AUDIO menu to switch subtitle and audio tracks on the fly, when they are provided by the stream.
• A stream doesn't play. Playback depends entirely on your upstream playlist provider. Try another channel from the same provider, test the same playlist in a different player, or contact the provider — we do not operate the streams themselves.

Contact us

For anything we haven't covered, email [email protected]. Replies typically arrive within 1–3 business days. To help us help you quickly, please include:

• Your device model and OS version.
• Better IPTV app version (Settings → About).
• A short description of what you expected and what actually happened, with screenshots if possible.

Account & privacy

• Delete your account. Settings → Account → Delete account. Your data is removed in line with our Privacy Policy.
• Export your data / exercise your rights. Email [email protected] and mention GDPR, CCPA or KVKK as appropriate.

Report a copyright issue

If you believe material made available through Better IPTV infringes your rights, please read our Copyright Complaint page first — it explains the limits of what we can remove (because we do not host streams) and how to reach us.

Legal

Full terms are available on our Privacy Policy and Terms & Conditions pages.